Legal

Privacy Policy

How Frohmann Real Estate collects, uses, and protects your personal information — in plain language, because that's how we do everything else.

Last Updated: July 17, 2026

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Frohmann Real Estate ("we," "us," or "our"), operating under REAL BROKER ONTARIO LTD., respects your privacy. This policy explains what personal information we collect through frohmannrealestate.com and our text messaging (SMS) programs, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, phone number, and email address when you fill out a form on our website, text a keyword to one of our numbers, request a home valuation, register for an open house, or otherwise get in touch.
• Property and preference information — details you share about the home you're buying, selling, or renting, your budget, timeline, and areas of interest.
• Website usage information — standard analytics data such as pages visited, device type, and referring source, collected through cookies and similar technologies.

How We Use Your Information

• Respond to your inquiries and provide real estate services
• Send you property information, market updates, and appointment reminders you've requested
• Operate our SMS programs (see "Text Messaging" below)
• Improve our website and services
• Comply with legal and regulatory obligations, including requirements under the Trust in Real Estate Services Act (TRESA)

Text Messaging (SMS)

If you opt in to receive text messages from us — by texting a keyword to our number, submitting a form that requests SMS updates, or otherwise providing express consent — we will use your phone number to send you the messages you've requested. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us using the details below.

How We Share Information

We do not sell your personal information. We share personal information only:

• With service providers who help us operate our business (e.g., website hosting, email delivery, SMS delivery, transaction management software), and only as needed to provide those services
• With parties involved in a real estate transaction (e.g., lawyers, lenders, inspectors) when you engage us to represent you and sharing is necessary to complete the transaction
• When required by law, regulation, or legal process

Data Retention

We keep personal information only as long as needed for the purposes described above, or as required by law. Real estate transaction records are retained in accordance with TRESA and REAL BROKER ONTARIO LTD. record-keeping requirements.

Your Choices & Rights

• Ask what personal information we hold about you and request corrections
• Withdraw consent to marketing communications at any time (reply STOP to texts, or use the unsubscribe link in emails)
• Request deletion of your personal information, subject to legal retention requirements

To exercise any of these rights, contact us using the details below.

Cookies

Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser settings, though some site features may not work as intended.

Third-Party Links

Our website may link to third-party websites (e.g., local businesses featured in Sunshine City Secrets). We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top reflects the most recent version.